Natalie Barnes, a public bus driver in Milwaukee, is no stranger to the city’s brutally cold winters. One day, one of her frequent passengers, a man named Richard, boarded her bus with some heartbreaking news.
“I am officially homeless now,” he said with sadness in his voice. Natalie was immediately concerned and asked Richard what was going on. He said his home was condemned, and he had been forced to live on the streets for the past week. The nights were brutally cold, and he was starving.
Natalie offered to buy Richard dinner, but he declined, not wanting to impose. He did, however, take her up on her invitation to stay put on her bus and ride her route just to keep warm.
For the next six hours, Richard sat in the back of Natalie’s bus. He was happy to be safe from the frigid air, if only for a night.
But Natalie was about to take her kindness to a whole new level. She called a friend, hoping some strings could be pulled for her friend Richard.
In the clip below, you’ll see why this selfless bus driver is being hailed a hero… and why the local police department honored her for it.